Cat Trap Hire, Place on Hold, and Extension Process

Cat traps conditions of hire and use. 

  • Traps can be hired for any property within CGD. (we are not seeking ID verification)
  • A refundable deposit is required, fully refunded if the trap is returned clean and in good condition to the Springvale Customer Service Centre.
  • Refund of deposit must be issued to the same payment card
  • If returned dirty, 50% of the deposit will be withheld for cleaning costs.
  • Only one trap may be hired at a time for a maximum of 7 days.
  • Only one cat can be removed per day.
  • Traps are for cats only and cannot be used to trap possums (protected by Wildlife legislation).
  • All hires and returns must be handled at the Springvale Community Hub, 5 Hillcrest Grove, Springvale 3171.
Name Standard fee Description
Cat Trap Hire $150

Please read the hiring conditions carefully.

Check availability and place a trap on hold

Before you begin putting a trap on hold, you must FIRST:

  1. Go to P & R > Property Enquiry and confirm if the address for hire is within CGD.

After you have confirmed the address, check if a trap is available:

 

Inform the customer that the trap is only available until 5 PM that day.Don't hold it if they can’t pick it up by then. They’ll need to call the next day to check availability.
We don’t have a waitlist, so they must call daily to confirm availability.

CSO: 

1. Click on the Home tab

2. Then on the link cat trap hire details

3. you can see if a trap is available because it will say available


Is a trap available and the customer can pick it up by 5 pm that same day?

 Yes, a trap is available and customer can pick up by 5pm that day.

CSO:

No, there are no traps available for hire

Advise the customer that no traps are currently available and to call back tomorrow.

    How to hire a trap - only at Springvale Customer Service

    We only hire traps for residents and businesses within CGD.

    CSO:

    First, check if the address is within CGD

    1. Go to P & R > Property Enquiry and confirm if the address for hire is within CGD.

    After you have confirmed the address, go to the traps to check if a trap is available or has been placed on hold for this customer:

    CSO: 

    1. Click on the Home tab

    2. Then on the link cat trap hire details  
    3. The trap may already be on hold for the customer, click on that link if that's the case. If not, then click on trap that is available
     


    Is a trap available or has one been placed on hold for this customer?

    Proceed to hire the trap

    CSO:

    1. Access an available trap if on hold for that customer or if just available 
      check or enter the customer details and click SAVE
       
    2. Enter the date of hire only (do not enter the date due back) this will be completed via the events
       
    3. Go to the events and come the events for hiring a trap (Instructions)
       
    4. The application form will be generated via Objective.
      Check the details have been completed. If the dates or details are missing.
      STOP and see the centre Supervisor or call CS Support Admin. 
       
    5. If all the information is correct
      - print the form - ask customer to read and sign page 4. 
      - Receipt payment click to see the receipting process
       
    6. After receipting
    7. Retrieve the trap from the holding area and take to the pickup/drop-off point. (Mitchell Hall area near the big screen)
       
    8. Hand over the trap and explain how to use it (see the Supervisor if you need assistance)

    Extension for another 7 days

    Only if requested by the customer, one extension of another 7 days from the date of hire will be granted.
    After this time, they have to return the trap as we have a minimum number of traps available for hire. 

    CSO: 

    Locate the trap belonging to that customer.

    1. Click on the Home tab

    2. Then on the link cat trap hire details

    3. click on the trap related to this customer


    When you have located the trap?

    Go ahead and process a 7 day extension.

    How to process a 7 day extention

    CSO: 

    • Proceed to extend the trap for another 7 days (Instructions)
    • If they have had that extension then they must return the trap, this is due to the high demand.

      Cat trap audit - CSSupervisor or S1 task - complete end of every week

      Supervisor or staff in position S1 task.

      Go to the cat trap audit page

      Extreme circumstances - customer unable to hire a trap

      Note: If the customer is disabled, unable to leave their house, or elderly, and has no one to assist with hiring a trap for them, this would be considered an extreme circumstance.

      CSO:

      Inform the customer that you will be sending a message to the Animal Management team to explore other possible options. They will contact the customer directly to let them know if assistance can be provided.

      CSO to email animalmanagement@cgd.vic.gov.au

      • Caller's name
      • Caller's address
      • Caller's phone number
      • Description of issue, e.g. elderly or cannot leave house
      Contact Details
      www.greaterdandenong.vic.gov.au
      8571 1000
      council@cgd.vic.gov.au