CSO working from home

If you are rostered to work from home, you are required to do the following:

CSO:

• Contact Gus Martin at the first point about 3 days before your work-from-home shift. He will advise when one will become available.
• You can then go to his desk and pick up one from the white tub only and complete the register to say you have picked it up.
• If you are not in the Call Centre, you need to advise Gus on ZZCSSupport of the Terminal number and date of collection and expected return. 
• Take an extra Eftpos roll

CSSupport

• Check that the Eftpos register has been completed (or complete it for staff if they will pick it up from a different location)
• Gus to enter pickup into the spreadsheet

When returning back to the office do the following

CSO:

• When returning to the Terminal, return to the Centre it originated from.
• Advise Gus via ZZCSSupport that you have returned the terminal providing the terminal number

CSSupport

• Gus to check the returned terminal has been noted, and the register and spreadsheet are reconciled.

CSO:

• Login using the option *Working From Home from the drop-down list

Process for naming Journals

CSO working from home only - Complete online form if the customer requests forms to be posted.

CSO:

• Write the Journal number on your Eftpos settlement slip
• Next time you are in the office, you are required to:
  - Print the Cashier Balance sheet related to that settlement slip
  - Attach the eftpos slip to the balance sheet.
  - Then, if at Parkmore or Springvale, send your balance sheet via internal mail CSSupport
  - If at Dandenong/Call Centre, file the balance sheet in the white envelope marked working from home

CSSupport

• File any balance sheet received via internal mail in the white envelope marked working from home