Merits - Safety Response Operation Centre

What is a safety response?

A safety response is when the incident that has been reported is a danger and requires immediate attention and is made safe.

How to determine if a 4 Hour Safety Response is required?

Never ask the customer directly
Listen to the language customer is using like:
- Large tree or branch on the road or footpath
- They have tripped and hurt themselves
- Glass on the footpath
- Graffitied swear words, racist and political words that are offensive
If the customer is not clear, you may ask questions relating to the size and extent of the problem e.g: how large is the branch, Is the total area flooded?, describe the offensive graffiti drawing
If still unsure, you may ask the customer "Does he/she think that someone might be injured if we don't respond immediately?" or Does the customer think it needs to be attended to immediately for the safety of the public?

If you determined it is a safety response

see accordion below

If determined report is a safety response - here's what to do next

CSO:

Select Safety Response in the priority field in Merit
Before you save the Merit, call it through
Monday to Friday between 8.30 am - 5.00 pm - call Operation Centre

When will it be attended to?

"As soon as possible"

But, specifically when will this be?

"It may take up to 4hrs to attend to the issue and make safe"

But will it be fixed?

"Council has to deal with this kind of problem within 4 hours. If they can, they'll fix it right away. But if not, they'll make sure it's safe until they can find a more permanent solution".