What do I do if I have accidentally pushed the duress alarm
CSO:
- You need to reset the alarm - Instructions
If Protection Pacific call about triggered alarm
- You need to reset the alarm - Instructions
- Protection Pacific will call council after the police have been notified, to confirm that the duress alarm was not triggered accidentally.
You will need to:
- State your name
- Confirm your centre location e.g.: Dandenong Counter
- Provide voice code is 2178 (if required)
You will then need to deactivate the alarm, using the duress alarm key kept in the safe:
- Check all alarms, pop out the button that has been pressed in
- Confirm that the blue strobe light has stopped flashing (blue strobe light only affects Dandenong Customer Service)
- Notify CS support of alarm activation.