If a caller is personally insulting, threatening or abusive
Archiving process for each centre
How to order bank deposit books for each centre
How to audit the Brochure Stand at centres
The call quality criteria and what we do with recorded calls
Cashing Cheques via Customer Service is for internal departments only
How may traps do we have in stock?
Charitable organisations wanting to leave their sale items in our Centres
Scripts to assist staff with dealing with customers by standarising responses
What is acceptable and how do we order a pick up or supplies.
Petty Cash Procedure
Emailing council assist links to residents and customers
What to do with Incoming deliveries and items at centres
Process to drop and pick up mail from the Customer Service Centres
To be used to record payment for receipts
How to lodge a variation on your pay?
Plasma TV Procedure
Process for staff leaving items at customer service counters for pickup by resident/courier or other staff
Process for scanning documents to Records
What to do when they come to empty the Secure Destruction Bin
Only applicable to the Parking Permit admin team (Bev and Vicki)
When you receive a Subpoenas over the counter
Tasklist For Service Centres
If cash has no been receipted or change order requested, we need to notify money courier not to attend
How to contact CEO, Directors, Mayor and Councillors