End of month archiving process
Centre Supervisor:
- Place all cut-offs envelopes for the month into the boxes
Parkmore & Springvale Community Hub:
- Supervisor to email zzrecords@cgd.vic.gov.au to advise there is an archiving box to be picked up and sent to Call Centre.
- Put a note on the box 'Attention Call Centre'.
- Place the boxes in the courier pick up area.
Call Centre & Dandenong:
- Customer Service Coordinator to place the box in the basement storeroom
Ordering a new archiving box
Centre Supervisor:
- Email zzrecords@cgd.vic.gov.au for new boxes and remember to advise them which centre is requiring the boxes
- When the box arrives, print labels and stick them on top of the boxes