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Customer Service Processes
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Call Monitoring Procedure and Management of Call Recordings
Cashing Cheques via Customer Service
Cat Trap Audit Process
Charitable organisations Leaving Sale Items at Centres
Customer Service Scripting
Ecoactiv bins at Customer Service Centres
How to Claim Petty Cash for all CGD Staff
How to email a link
Incoming items/deliveries at Customer Service Centre's
Internal Mail Pick - Up and Drop - off Procedure
Pay- in slips or Cut offs
Pays and Claiming Travel Between Centres Enquiry
Plasma TV Procedure
Request to Leave an Item for Collection at CS Centres (previously known as outgoing items)
Scan to Records Procedure
Secure Destruction Bin Process
Staff parking permits enquiry
Subpoenas Presented at Centres
Tasklist For Service Centres
Test page Cash Collection Not Required at Centre Notification Enquiry
Test page Cash Collection Not Required at Centre Notification Enquiry
Visitors and Calls for CEO, Directors, Mayor, Councillors and Contractors Enquiries
Customer Service Crisis Intervention Process
Customer Service OHS and Security Procedures
Intramaps Enquiries
Language Assistance and Interpreting Service
Ownership Details for Fencing Between Neighbours & fencing shared with Council Enquiry
Rates Manual for Customer Service Staff Use Only
Request for Refund for Rates, Faulty Ticket Machines and Other Refunds Request Enquiry
Roster, Training Agenda and After Hours Meeting
Signing and Witnessing Statutory Declarations
Stationery Orders
System Errors and Troubleshooting
Volunteer Community Champions Market Vouchers
Wrap Up Codes
test page - do not use - process and receipt a new dog registration
test page
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Pay- in slips or Cut offs
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Complete pay in slip when a customer does not have a cut off or account
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Council Assist
Customer Service Processes
Cashiering and Banking Processes
Centre Processes and Procedures
Abusive/Restricted Caller Process
Archiving Process
Bank Deposit Books at Centres
Brochure Stand Process at Customer Service Centre Enquiries
Call Monitoring Procedure and Management of Call Recordings
Cashing Cheques via Customer Service
Cat Trap Audit Process
Charitable organisations Leaving Sale Items at Centres
Customer Service Scripting
Ecoactiv bins at Customer Service Centres
How to Claim Petty Cash for all CGD Staff
How to email a link
Incoming items/deliveries at Customer Service Centre's
Internal Mail Pick - Up and Drop - off Procedure
Pay- in slips or Cut offs
Pays and Claiming Travel Between Centres Enquiry
Plasma TV Procedure
Request to Leave an Item for Collection at CS Centres (previously known as outgoing items)
Scan to Records Procedure
Secure Destruction Bin Process
Staff parking permits enquiry
Subpoenas Presented at Centres
Tasklist For Service Centres
Test page Cash Collection Not Required at Centre Notification Enquiry
Test page Cash Collection Not Required at Centre Notification Enquiry
Visitors and Calls for CEO, Directors, Mayor, Councillors and Contractors Enquiries
Customer Service Crisis Intervention Process
Customer Service OHS and Security Procedures
Intramaps Enquiries
Language Assistance and Interpreting Service
Ownership Details for Fencing Between Neighbours & fencing shared with Council Enquiry
Rates Manual for Customer Service Staff Use Only
Request for Refund for Rates, Faulty Ticket Machines and Other Refunds Request Enquiry
Roster, Training Agenda and After Hours Meeting
Signing and Witnessing Statutory Declarations
Stationery Orders
System Errors and Troubleshooting
Volunteer Community Champions Market Vouchers
Wrap Up Codes
test page - do not use - process and receipt a new dog registration
test page
test page
Enquire
Receipt
Report
Contact Details
www.greaterdandenong.vic.gov.au
8571 1000
council@cgd.vic.gov.au