General Noise Complaint - For Residential Properties Report

The Environment Protection (Residential Noise) Regulations 2018 lists specific types of equipment and their prohibited times. Noise is automatically unreasonable if audible inside a neighbouring residence during the prohibited times. Any residential noise can still be considered unreasonable outside the prohibited times.
Items	Allowed days and times
Motor vehicles (except a vehicle entering or leaving premises) Lawnmower Equipment or appliance with an internal combustion engine Electric power tool, chain or circular saw Gas or air compressor Pneumatic power tool, hammer or other impacting tool Grinding equipment	Monday to Friday: 7am-8pm Weekends and public holidays: 9am-8pm
Domestic air conditioner Swimming pool or spa pump Domestic heating equipment (including central heating and hot water systems)	Monday to Friday: 7am-10pm Weekends and public holidays: 9am-10pm
Musical instruments Electrical amplified sound reproducing equipment (including stereogram, radio, television or public address system)	Monday to Thursday: 7am-10pm Friday: 7am-11pm Saturday and public holidays: 9am-11pm Sunday: 9am-10pm

How to enter a report for residential properties only

Complete a Merit

Domestic Noise > Noisy party
Domestic Noise > Stereo /music
Domestic Noise > Construction/Building Site
Domestic Noise > other

RAU officer will investigate in 24 hour

Ask and record in the description of Merit:

Type of noise
Length of the problem?
Time of the day it occurs and for how long?

How to enter a report for Commercial and Industrial areas only

Go to CA page for noise/dust/odour at Commercial and Industrial areas only