CSO:
- Identify responsible authority, go to Intramaps and search for the address using the Customer Service Module
| Council owned roads are white | VicRoads are Orange | |
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Branches down
CSO:
- Is this branch from a council tree?
- Yes: Proceed to the next question.
- No: Private tree branches are not collected.
- Were the branches pruned by Council?
- Yes: Complete the Merit request below.
- No, then they were pruned by United Energy: Transfer calls to UE at 1300 131 689 (& choose option 4) or visit the website - United Energy - General Enquiries
Complete Merit request
Tree > Branches down > select a function
Is a safety response required?
Ask and record in the description of Merit:
- Is the branch causing an obstruction?
- How long and wide is the branch (if known)?
- Is there any damage?
Damage to Private Property by Council Trees
Complete Merit request
Tree > Inspections > Inspection
Is a safety response required?
Ask and record in the description of Merit:
- What is the exact location
- What is the issue
Dead or dying tree
Complete Merit request
Tree > Inspections > Tree Removal (Council funded)
Is a safety response required?
Ask and record in the description of Merit:
- Give details of why they are requesting to remove the tree. If the tree is dead or dying, need to submit the report for a dead tree and if we remove it, we will also replace it.
Insect (bees/wasps) nest on Council Tree
Complete Merit request
Tree > Inspections > Insect
Is a safety response required?
Ask and record in the description of Merit:
- Is the tree damaged?
- Give details of the issue.
Low hanging branch
Complete Merit request
Tree > Pruning > Low-hanging branches
Is a safety response required?
Ask and record in the description of Merit:
- Is the tree damaged?
- Give details of issue.
New Council tree request for nature strip
Complete Merit request
Tree > Inspection > New Tree
Ask and record in the description of Merit:
- Give details of why they are requesting a new tree.
If the old one is dead or dying, need to submit the report for a dead tree and if we remove it, we will also replace it.
Resident planted their own tree/shrubs/vegetation on the nature strip
The Council does not permit individuals to plant trees, shrubs, or other vegetation on the nature strip.
If a customer reports someone doing so, follow process below.
Complete Merit request
Tree > Inspections > Inspection
Is a safety response required?
Ask and record in the description of Merit:
- What is the size of the tree?
- Do you know who planted it?
- Do you know the type of tree?
- Does it look like the other trees on the street?
Overhanging onto private property
Complete Merit request
Tree > Pruning > Overhanging private property
Is a safety response required?
Ask and record in the description of Merit:
- Give details of the issue.
Stump removal request
Complete Merit request
Tree > Stump Removal
Ask and record in the description of Merit:
- Give details of the issue
Touching over head wires
Complete Merit request
Tree > Pruning > Branches in the wires
Is a safety response required?
Ask and record in the description of Merit:
- Give details of the issue.
Tree removal
Complete Merit request
Tree > Inspections > Tree Removal (Council funded)
Is a safety response required?
Ask and record in the description of Merit:
- Details of why they want the tree to be removed.
Tree roots causing damage to footpath
Are the tree roots uprooting the footpath? If yes, enter report.
Path > Damaged
Is a safety response required?
Ask and record in the description of Merit:
- What is the exact location?
- What is the issue
Tree roots from Council owned tree causing damage to customer or council owned drains
Complete Merit request
Drain > Blocked
Is a safety response required?
Ask and record in the description of Merit:
- What is the exact location
- What is the issue
Whole tree down
Complete Merit request
Tree > Tree down
Is a safety response required?
Ask and record in the description of Merit:
- What is the size of the tree?
- Is there any damage?
- Is it causing an obstruction?
Is there any damage to the footpath?
If yes, enter a second to report damage to footpath.