To report faults:
Duncans will provide customers with a reference number, this number must be kept safe in the event you return to your car and have been issued with a parking fine. You will need to dispute the fine by requesting a review or appeal via the normal process, providing the reference number.
How to appeal a fine
Duncans will provide customers with a reference number, this number must be kept safe in the event you return to your car and have been issued with a parking fine. You will need to dispute the fine by requesting a review or appeal via the normal process, providing the reference number.
How to appeal a fine
CSO:
Duncans will provide customers with a reference number, this number must be kept safe in the event you return to your car and have been issued with a parking fine. You will need to dispute the fine by requesting a review or appeal via the normal process, providing the reference number.
How to appeal a fine
CSO:
Duncans will provide customers with a reference number, this number must be kept safe in the event you return to your car and have been issued with a parking fine. You will need to dispute the fine by requesting a review or appeal via the normal process, providing the reference number.
How to appeal a fine
The customer is referred to Duncan Solutions by the After-Hours provider.
Advise the customer:
If you wish to use paid parking areas, you must ensure you have sufficient coins prior to parking. Some machines have the option to use your credit/debit card for payment.
Cars parked in a fee-paying zone without a valid parking ticket are liable to receive a parking fine.
Advise the customer:
Some parking machines provide this option. It is also advisable to always have coins handy. If the credit card option is not provided or is not working, drivers still have an obligation to pay for parking. All machines except coins.
Advise the customer:
You cannot purchase another ticket to stay longer than the time permitted by the parking sign.
Once you have parked and paid for the maximum permitted time as shown on the parking sign, you must move your vehicle to another parking area.
If you did not initially pay for the maximum permitted time (for example, you paid for only one hour in a 2P signed area), you may add coins to the meter or place your new ticket beside the original ticket on your dashboard up to the maximum time shown on the sign (for example, you can pay for the remaining one hour allowed in the 2P area).
It is your responsibility to be parked for no longer than the time permitted by the parking sign
Advise the customer:
Due to the various restrictions which appear on parking signs, meters cannot be programmed to reject payment once the maximum parking time indicated on the sign has lapsed at times of the day, or on different days of the week.
You are required to read the relevant parking signs and insert only the required payment into a meter.