Powerlines
Advise the customer that United Energy is responsible for maintaining the power lines.
Offer to transfer (cold transfer) or provide the number 13 20 99, they can also report online at www.unitedenergy.com.au
Street lights - check who is responsible
CSO:
- To determine ownership, go to Intramaps and search the location
- Check lcon colour, you can determine who is the responsible
United Energy's responsibility
CSO:
- Advise the customer that United Energy is responsible for maintaining these lights.
Offer to transfer (cold transfer) or provide the number 13 20 99, they can also report online at www.unitedenergy.com.au
Council's responsibility
CSO:
Complete a Merit
Public Lighting > Damaged or Non - operational
Ask and record in the description of Merit:
- What is the exact location?
- What is the issue with the light?
Vic Roads responsibility
CSO:
- Advise the customer that VicRoads is responsible for maintaining these lights.
Offer to transfer (cold transfer) or provide the number so they can call later Ph: 13 11 71, they can also report online at www.vicroads.com.au
