Damage, Pot Holes and Spills on Roads Report

CSO:

First,determine who is the responsible authority:
Go to Intramaps and search for the address, The map is colour-coded, see the picture below
If the issue is over a railway level crossing or railway station car park then customers to contact the metro railway fault line on Phone: 1800 001 050

VicRoads Owned Roads are Orange Council Owned Roads are White

Reports for Council owned roads (white colour)

Pot holes

Complete Merit

Road > Potholes
Is a safety response is required? If Yes click here

Ask and record in the description of Merit:

What is the exact location?
What is the issue?

Is the customer requesting compensation from Council?

Damage to road surface excluding potholes

Other issues with the surface of the road, including uneven due to grading, bitumen, etc.

Complete Merit

Road > Damaged
Is a safety response required?

Ask and record in the description of Merit:

What is the exact location?
What is the issue

Is the customer requesting compensation from Council?

Major Spills like oil, petrol, sheets of glass, tools etc - Not from a Building Site

For large objects or spills on the road like oil, petrol, large sheets of glass, treat at a safety response merits. Call the Operation Centre before saving the report.

Complete a Merit

Road > Spill/hazard

Ask and record in the description of Merit:

What is the exact location?
What is the issue?

Mud and Debris from Building Sites on the Road

Mud or debris on the road due to the building site or due to construction site vehicles. This is a matter for local laws to investigate and request for the site to be cleaned by the offender.

Complete a Merit

Road > Mud/debris from building site

Ask and record in the description of Merit:

What is the exact location?
What is the issue?

Roads owned by VicRoads (colour orange)

CSO:

Advise the customer that VicRoads is responsible for maintaining their roads
Offer to transfer (cold transfer)or provide the number so they can call later Ph: 13 11 71, they can also report online at www.vicroads.com.au

If the issue is over a railway level crossing or railway station carparks

If the issue is over a railway level crossing or railway station carparks then customers need to contact the Met. Phone:1800 001 050