Council's Community Care Services
Council provides services to residents who are over 65, (50 and over for Aboriginal and Torres Strait Islander people) or have a disability, to live as independently as possible in their own home
Further information can be found at www.greaterdandenong.vic.gov.au to view the different services provided by our Community Care Department.
Community Transport
Reliable bus service to local shopping centres only and only available to eligible residents that have difficulty accessing private or public transport. A fee is applicable - see below process for contact details for new and existing customers.
Further information:
Calls related to Food Services (previously known as Meal on Wheels)
For the following enquiries:
- New customer referrals or assessments
- Existing customers requesting cancellation, changes or checking the time of service, change of details or querying accounts
- anything else related to food services
CSO:
- Transfer to CC Food Services, if the line is busy or no answer, email communitycare@cgd.vic.gov.au
- Note:
You must provide the following information when transferring or emailing:
The customer's details and reason for calling
Calls related to Personal care, Home Care and Respite
Respite services - provide support to carers of frail older people and people with disabilities by giving them a break from their caring role.
Home Care - provides assistance with domestic choices to maintain a safe, secure and healthy environment.
Personal care - is assistance with showering and other personal care needs.
For the following enquires:
- New customer referrals or assessments
- Existing customers requesting cancellation, changes or checking the time of service, change of details or querying accounts
- anything else related to personal care, home care and respite.
CSO:
- Transfer to CC Community Care if the line is busy or no answer, email communitycare@cgd.vic.gov.au
- Note:
You must provide the following information when transferring or e-mailing:
The customer's details and reason for calling
Calls related to Community Bus
This service provides safe, friendly and reliable bus service to eligible residents that have difficulty accessing private or public transport.
For the following enquires:
- Existing customers requesting cancellation, checking the time of booking, change of details or querying accounts
- anything else related to the council's community bus
CSO:
- Transfer to CC Positive Ageing, if the line is busy or no answer, email communitycare@cgd.vic.gov.au
Note:
You must provide the following information when transferring or emailing:
The customer's details and reason for calling
Calls related to Home Maintenance
The Home Maintenance Service can help to maintain homes in safe and habitable conditions. Some of the services include the installation of grab rails, smoke alarms, handheld showers and low-maintenance garden redesign.
For the following enquiries:
- New customer referrals or assessments
- Existing customers requesting cancellation, changes or checking the time of service, change of details or querying accounts
- anything else related to home maintenance
CSO:
- Transfer to CC Home Maintenance, if the line is busy or no answer, email communitycare@cgd.vic.gov.au
Note:
You must provide the following information when transferring or emailing:
The customer's details and reason for calling
Calls related to Planned Activity Group/Social Support Group
Planned Activity Group (PAG) program provides older people with a program of structured activities focused on interests, well-being and social interaction at our centre.
For the following enquiries:
- New customer referrals or assessments
- Existing customers requesting cancellation, changes or checking the time of service, change of details or querying accounts
- anything else related to the Planned Activity Group/Social Support Group.
CSO:
- Transfer to CC Community Care, if the line is busy or no answer, email communitycare@cgd.vic.gov.au
Note:
You must provide the following information when transferring or emailing:
The customer's details and reason for calling