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Customer Service Processes
Cashiering and Banking Processes
Cancelling a Receipt
Cashiering and Banking Guidelines
Detecting Counterfeit Banknotes
Different Payment Methods and Name on the Receipt
Emailing Receipts
End of Day Balancing Processes, Pre-Banks, Naming Journals, Touch Point Enquiry
Floats and Bundling Money Enquiry
Handling of Debit or Credit Card Details
Multiple Journals on a Single EFTPOS Terminal Enquiries
SSM courier previously known as Carepark
The Mail & Processing Cheques in the Mail Enquiry
What Do I Do If I Don't balance and Unders/Overs
What do you do if the banking returns from the bank with issues
Centre Processes and Procedures
Customer Service Crisis Intervention Process
Customer Service OHS and Security Procedures
Intramaps Enquiries
Language Assistance and Interpreting Service
Ownership Details for Fencing Between Neighbours & fencing shared with Council Enquiry
Rates Manual for Customer Service Staff Use Only
Request for Refund for Rates, Faulty Ticket Machines and Other Refunds Request Enquiry
Roster, Training Agenda and After Hours Meeting
Signing and Witnessing Statutory Declarations
Stationery Orders
System Errors and Troubleshooting
Volunteer Community Champions Market Vouchers
Wrap Up Codes
test page - do not use - process and receipt a new dog registration
test page
test page
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Receipt
Report
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Rates Payment Arrangements, Hardship Assistance and R&R (Recoveries and Reconstruction)
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Council Assist
Handling of Debit or Credit Card Details
Handling of Debit or Credit Card Details
Guidelines
Council Assist
Customer Service Processes
Cashiering and Banking Processes
Cancelling a Receipt
Cashiering and Banking Guidelines
Detecting Counterfeit Banknotes
Different Payment Methods and Name on the Receipt
Emailing Receipts
End of Day Balancing Processes, Pre-Banks, Naming Journals, Touch Point Enquiry
Floats and Bundling Money Enquiry
Handling of Debit or Credit Card Details
Multiple Journals on a Single EFTPOS Terminal Enquiries
SSM courier previously known as Carepark
The Mail & Processing Cheques in the Mail Enquiry
What Do I Do If I Don't balance and Unders/Overs
What do you do if the banking returns from the bank with issues
Centre Processes and Procedures
Customer Service Crisis Intervention Process
Customer Service OHS and Security Procedures
Intramaps Enquiries
Language Assistance and Interpreting Service
Ownership Details for Fencing Between Neighbours & fencing shared with Council Enquiry
Rates Manual for Customer Service Staff Use Only
Request for Refund for Rates, Faulty Ticket Machines and Other Refunds Request Enquiry
Roster, Training Agenda and After Hours Meeting
Signing and Witnessing Statutory Declarations
Stationery Orders
System Errors and Troubleshooting
Volunteer Community Champions Market Vouchers
Wrap Up Codes
test page - do not use - process and receipt a new dog registration
test page
test page
Enquire
Receipt
Report
Contact Details
www.greaterdandenong.vic.gov.au
8571 1000
council@cgd.vic.gov.au