Report Bin Not Emptied - Home Cycle Collection

A free one-off collection of smaller items that can be reused and recycled but are not normally included in the regular kerbside recycling bin. 
 

When

Homecycle will occur between (date to be advised)

Your collection will be the day after your normal recycling bin is emptied.
 

What is accepted?

  • Textiles (clothing, shoes, handbags, fashion accessories, manchester/linen, jewellery)
  • Household items (toys, games, puzzles, cookware, cutlery, craft goods, DVDs, CDs, records)
  • Sporting equipment (bats, balls)
  • Small electrical items (mobile phones, chargers, cables, anything with a cord and battery)
  • Printer cartridges (empty or full)


Further information

www.greaterdandenong.com.au

How to enter reports for bins not emptied due to home cycle collections

CSO:

  • Check Intramaps to confirm the regular collection day for recycle bin. 
  • Confirm that the customer is reporting a missed Home Cycle and not a regular kerbside collection,
  • If confirmed, complete Merit
  • Advise the customer to leave the bin out and that the missed Home Cycle will be forwarded to the contractor who will return within 2 business days.  

Complete Merit:

  • Rubbish > Bin not emptied > Home Cycle 

Record in the Merit description:

  • When was the property's last collection date for recycle bin?

How to enter reports for bins not emptied due to regular household collection