Council Bins for Residential Property Enquiries

The Council does not provide garbage, recycling, or garden waste bins to non residential properties, commercial or industrial premises, nor do they offer recommendations. Businesses will need to source a commercial bin company themselves.

CSO:

  • Avoid Googling and providing search results, as this could be seen as a recommendation. If issues arise with those companies, customers may claim the details were provided by the Council.

Apply for bins for newly built properties

Customer:

Who can apply:

  • The owner
  • Residential ratepayers if they are named on the property record in P & R
  • Authorised property managers or owner's corporation secretaries acting on owners' behalf of owners

NOTE:
Tenants are not permitted to complete the form. They need to refer to the managing agent.

Counter

CSO:

  1. Check who is authorised to complete the form by going to 'Property & Rating' via Property Enquiry
  2. Confirm if the form has been completed by the authorised person (see the above list)
     
  3. Complete Merit request: Rubbish > New Resident
     
  4. Complete the office box on the form
  5. Scan form to CSSupport

Merit correspondence folder

CSO:

  1. Check who is authorised to complete the form by going to 'Property & Rating' via Property Enquiry
  2. Confirm if the form has been completed by the authorised person (see the above list)
  3. Complete Merit request: 
    Rubbish > New Resident
  4. Catalogue the form in Objective with the Merit Request number, then file in the processed folder

Phone

Advise the customer that this request cannot be processed over the phone.
Email the form to the customer using the template in Outlook, they need to return the form to Council via.

Apply for an additional bin

Customer:

Who can apply for a additional bin?

  • The owner
  • Residential ratepayers if they are named on the property record in P & R
  • Authorised property managers or owner's corporation secretaries acting on owners' behalf of owners
  • Owner deceased (property in the Estate of) only the person named as the executor in the Will can complete the form. They will need to submit a copy of the Will with the application form.

Who can't  apply for a additional bin?

  • Tenants are not permitted to complete the form. They need to refer to the managing agent.

What is shared bin?

  • A shared bin is an arrangement between Council and property owners of multi-unit sites where there is limited space on the property or nature strip.

  • Before submitting a request, you must first confirm in P & R if the property has a shared bin. Once confirmed, ensure you select the correct merit request, as these reports are directed to a specific team within Waste Management to action.

Counter

CSO:

  1. Confirm if they can apply for an additional bin, via P & R >  Property Enquiry
  2. Confirm if the form has been completed by the authorised person (see the above list)
  3. If the form meets the criteria, Complete a Merit Report: 

    Rubbish > New Additional Bin > select bin type/size or Shared Bins
     
  4. Complete office box on the form
  5. Scan to CSSupport
  6. Advise the customer JJ's Waste will call with a deliver date. 

Phone

Advise the customer that this request cannot be processed over the phone.
Email the form to the customer using the template in Outlook, they need to return the form to Council via.

Merit Correspondence

CSO:

  1. Confirm if the form has been completed by the authorised person (see the above list)
  2. If the form meets the criteria then enter Merit Report: Rubbish > New Additional Bin > select bin type/size or shared bin
  3. Catalogue the form in Objective with the Merit Request number, then file in the processed folder

Apply to change bin option

Who can apply for a additional bin?

  • The owner
  • Residential ratepayers if they are named on the property record in P & R
  • Authorised property managers or owner's corporation secretaries acting on owners' behalf of owners
  • Owner deceased (property in the Estate of) only the person named as the executor in the Will can complete the form. They will need to submit a copy of the Will with the application form.

Who can't  apply for a additional bin?

  • Tenants are not permitted to complete the form. They need to refer to the managing agent.

What is shared bin?

  • A shared bin is an arrangement between Council and property owners of multi-unit sites where there is limited space on the property or nature strip.

  • Before submitting a request, you must first confirm in P & R if the property has a shared bin. Once confirmed, ensure you select the correct merit request, as these reports are directed to a specific team within Waste Management to action.

Counter

CSO:

  1. Check who is authorised to complete the form by going to 'Property & Rating' via Property Enquiry
  2. Confirm if the form has been completed by the authorised person (see the above list)
  3. Check what bin option or shared arrangement they currently have via Property Enquiry > Summary > Attributes 
  4. If the form meets the criteria then complete Merit request: Rubbish > Change Bin > select bin type 
  5. Complete the office box on the form
  6. Scan form to CSSupport
  7. Advise the customer that they will receive a call from our collectors to advise when the bin will be delivered.

Phone

Advise the customer that this request cannot be processed over the phone.
Email the form to the customer using the template in Outlook, they need to return the form to Council via.

​​​​​​​Merit correspondence folder

CSO:

  1. Go to 'Property & Rating' via Property Enquiry and check ownership
  2. Confirm if the form has been completed by the authorised person (see the above list)
  3. Check what bin option or shared arrangement they currently have via Property Enquiry > Summary > Attributes 
  4. If the form meets the criteria then complete Merit request: 

    Rubbish > Change Bin > select bin type and complete UDF's
  5. Catalogue the form in Objective with the Merit Request number, then file in the processed folder

Bin options fees and charges

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Cancel additional bin - no longer required

CSO:

What items can be disposed of in the household bins?

Click to view the document or print or email to the customer using the Outlook templates

Resident under extreme circumstances, unable to take their bin out or bring it back in after collection

JJ's Waste and Recycling may be willing to assist them.

CSO:

If a resident has a medical condition that requires an additional bin at no charge

A waste application form is not required.

Customer:

  • To provide a medical certificate/letter from the doctor advising how their medical condition requires an additional bin free of charge.
  • They can send the medical certificate with a brief explanation regarding the request if they are emailing or posting it.

CSO:

House number stickers for bins

When new bins are delivered to households, they come with stickers displaying the house number to be placed on the bins.

This also applies to bins provided as replacements for lost, missing, or damaged bins.

Request for bins stickers

CSO:

  1. Check the current bin option or shared arrangement via Property Enquiry > Summary > Attributes
  2. Then call JJ's Waste to request the stickers. They will mail the stickers to the customer.
Contact Details
The City of Greater Dandenong
8571 1000
council@cgd.vic.gov.au