Different Payment Methods and Name on the Receipt

What is the purpose of the receipt?

Receipts are a document that represents proof of a financial transaction. Businesses must legally provide a receipt.

As receipts are used for tax purposes and refunds, it's important that we have 100% accuracy when receipting and recording the method of payment and the payer's name.

Customer Service
The information below is a must to meet the guidelines for the financial auditors for council

  • take your time and double check
  • do not receipt to "The Estate of..."

Apple Pay (Digital Wallets) or Using Phone to tab

Before you complete the receipt in P & R, you have to circle:
 

  • the amount on your eftpos receipt and cross-check with what you have entered in P & R
  • circle approved
  • circle purchase or refund (depending on your transaction)

Whose name is recorded on the receipt?

CSO:

  1. The receipt must be made out to the person handing the phone
  2. If the customer requests to have the name associated with the account also on the receipt, then:
    In the address field of the receipt, type C/O and the name of the account holder
  3. Complete payment on the EFTPOS machine
  4. Complete your receipt by entering the amount in the debit card field regardless of card type

Council Security and Privacy Policy

  1. Delete or destroy immediately if you have the customer's card number

Cash

You need to check:
 

  • The amount of cash matches what you have entered in the P & R receipt
  • Keep the cash the customer has provided on your desk until the transaction has been completed and the customer has walked away. This is so that you and the customer know what denomination of notes they have provided to you. If you put it away in your cash drawer and you give them change. They may say, they gave you more than what you have handled.

Whose name is recorded on the receipt?

CSO:

  1. The receipt must be made out to the person handing over the cash
  2. If the customer requests to have the name associated with the account also on the receipt, then:
    In the address field of the receipt, type C/O and the name of the account holder
  3. Complete payment on the EFTPOS machine
  4. Complete your receipt by entering the amount in the debit card field regardless of card type

Cheques and Money Orders

You need to check:
 

  • Check the amount written on the cheque or money order matches what you have entered in P & R receipt
  • Check that date on the cheque/money order is valid and correct
  • Check the cheque is signed

Personel and Business Cheques - Whose name is recorded on the receipt?

CSO:

  1. The receipt must be made out to the drawer name on the cheque.
  2. If the customer requests to have the name associated with the account also on the receipt, then:
    In the address field of the receipt, type C/O and the name of the account holder
    example

Money Orders or Bank cheques - Whose name is recorded on the receipt?

CSO:

  • The receipt must be made out to M/O (then the money order number at the top right hand corner of the money order)
  • A Bank cheque must be made out to B/O (then the bank cheque number located on the bottom left of the cheque)

    If the customer requests to have the name associated with the account also on the receipt, then:
    In the address field of the receipt, type C/O and the name of the account holder
    example

Credit Card over the phone

Before you complete the receipt in P & R, you have to circle:
 

  • the amount on your eftpos receipt and cross-check with what you have entered in P & R
  • circle approved
  • circle purchase or refund (depending on your transaction)

Whose name is recorded on the receipt?

CSO:

  1. Advise the caller that you will deactivate the call recording
  2. The receipt must be made out to the name on the card being used for payment
  3. If the customer requests to have the name associated with the account also on the receipt, then:
    In the address field of the receipt, type C/O and the name of the account holder
  4. Complete payment on the EFTPOS machine
  5. Complete your receipt by entering the amount in the debit card field regardless of card type.

 

Council Security and Privacy Policy

Delete or destroy immediately if you have the customer's card number

Physical Debit or Credit Card

The customer presents to pay a bill using a physical bank card.

Regardless if they tap or select the type of account credit, debit, savings and cheque.
Enter the receipt in P & R in the debit card field.

You need to circle:
 

  • the amount that has been approved and cross-check with what you have entered in P & R
  • circle approved
  • circle purchase or refund

Whose name is recorded on the receipt?

CSO:

  1. The receipt must be made out to the person handing the phone
  2. If the customer requests to have the name associated with the account also on the receipt, then:
    In the address field of the receipt, type C/O and the name of the account holder
  3. Complete payment on the EFTPOS machine
  4. Complete your receipt by entering the amount in the debit card field regardless of card type

Council Security and Privacy Policy

  1. Delete or destroy immediately if you have the customer's card number

Contact Details
www.greaterdandenong.vic.gov.au
8571 1000
council@cgd.vic.gov.au