Damaged Residential Rubbish Bins

CSO:

  • Go to 'Property & Rating' via Property enquiry and view the Summary > attributes field section to check the bin options

Note: During the financial year, if the property has changed bin options. You may see 2 current bin options in attributes. You need to click each entry to view the start and end dates. The current option is the entry with a start date and no end date.

 

Counter

CSO:

  • Complete Merit request
    Rubbish > Damaged bin (select bin type) > Select size of bin

    Complete user-defined question
    Is the bin full or empty? 
    What is the damage to the bin? e.g. lid, body, wheel, etc.

When will the bin be repaired or replaced?

  • Advise the customer, that they will be contacted regarding the date for replacement or repair.

Phone

CSO:

  • Transfer the call to JJ's Waste and Recycling, they will need to know the bin option, which bin is damaged and what the damage is on the bin?
  • They will be advised by JJ's the date for replacement or repair.