Reports related to special requests:
- Unable to place items on the nature strip due to a disability
- Request for an additional free pick-up due to specific circumstances
- Complaint about the contractor regarding hard waste collection issues
- Had a prior booking but couldn't put out the hard waste due to unforeseen circumstances. Can another free collection be arranged?
- The property is rented, and the previous tenant already used the free collection. Can an additional free collection be provided?
Advise the customer that you will complete a report for them. The waste department will review and contact them back within 5 business days
How to enter a report
Complete Merit
Rubbish > Service Issue > Hardwaste
Advise the customer that their request will be forwarded to the Waste Management Unit, who will get back to them within 5 days
Ask and record in the description of Merit:
- Nature of request