Spillage on Road after bin was picked up
CSO:
- Complete Merit request
Rubbish>Service issues> Spillage on Road
- Advise customer their enquiry will be forwarded to the Waste Management Unit, who will follow up with the contractor and get back to them within 3 days
Ask and record in the description of Merit
- Colour of bin
- Exact Location
- Time of incident
Noise complaint from JJ's Waste Trucks
CSO:
- Complete Merit request
Rubbish>Service issues> Noise Complaint
- Advise customer their enquiry will be forwarded to the Waste Management Unit, who will follow up with the contractor and get back to them within 3 days
Ask and record in the description of Merit
- Time of incident
Alleged damage to private property or to vehicle damage from JJ's Waste trucks
CSO:
- Complete Merit request
Rubbish>Service issues> Damage to Private Property
- Advise customer their enquiry will be forwarded to the Waste Management Unit, who will follow up with the contractor and get back to them within 3 days
Ask and record in the description of Merit
- Time of incident
- Damaged vehicle description and registration or
- Description of damage
Bin taken into the JJ's Waste Truck
CSO:
- Complete Merit request
Rubbish>Service issues> Bin in Hopper
- Advise customer their enquiry will be forwarded to the Waste Management Unit, who will follow up with the contractor and get back to them within 3 days
Ask and record in the description of Merit
- Time of incident
Note: If the resident did not actually see the bin go in the hopper, report the query as a Missing/Stolen bin
Other complaints about JJ's Waste and Recycling as the service provider
CSO:
- Complete Merit request
Rubbish>Service issues> General Enquiry
- Advise customer their enquiry will be forwarded to the Waste Management Unit, who get back to them within 5 days
Ask and record in the description of Merit
- Exact Location
- Time of incident
- Nature of Complaint