| Day | Times | Residents Reports | Advise to resident | Vet and Vet Referral Hospital Reports | Advise to caller |
|---|---|---|---|---|---|
| Monday - Friday | 8.30 am and 12 pm | Enter a report to pickup. | Ranger will contact the customer within the hour, to arrange pick up. | Enter a report to pickup. There is no time restrictions. | Advise the caller the Ranger will contact the customer within the hour, to arrange pick up. |
| Monday - Friday | After 12 pm | Do not enter a report, we don't pick up after 12pm | Advise the resident of the pickup times. They need to release the cat and try again overnight. | ||
| Saturday morning | 9.00am - 12pm | Do not enter a report | Advise the customer to call Council's main number on Saturday morning before 12pm. They will be directed to the after-hours service who will contact the duty officer to pickup | ||
| Saturdays, Sundays or Public Holidays *Excluding Christmas day 25th December and Good Friday* No collection at all | 12 pm to 5 pm | Do not enter a report | Do not trap set up the traps on Saturday night or the night before a public holiday. There is no pickup on these days. |
How to enter a report during allowed pickup times
Proceed to report if you have checked the pickup times
Complete Merit request
Animal > Pick up > Cat Contained
Ask and record in the description of Merit:
- Any instructions the customer would like to advise the Officer about the pick up
- Is the cat injured
- Is the cat in a Council trap
Which trap is required for Council to pickup a stray cats?
We pick up stray cats if they are contained in council-approved Cat Traps. They go to the property with an empty trap which interlocks with the hired trap. The cat is then encouraged to go into the Officers trap.
The trap is not hired through Council but it is indentical to the one hired at Council?
As we are unable to establish what the customer trap looks like, email animalmanagement@cgd.vic.gov.au
The animal ranger will contact the customer to see if we can collect the cat. DO not enter a merit.
CSO to email animalmanagement@cgd.vic.gov.au
- Caller's name
- Caller's address
- Caller's phone number
- Description of issue, e.g. have own trap
Why do Rangers not collect cats without cat traps?
As cats carry diseases that can be very harmful to humans, rangers cannot handle the cat themselves.
Extreme circumstances - customer unable to hire trap
Note: If the customer is disabled, unable to leave their house, or elderly, and has no one to assist with hiring a trap for them, this would be considered an extreme circumstance.
CSO:
Inform the customer that you will be sending a message to the Animal Management team to explore other possible options. They will contact the customer directly to let them know if assistance can be provided.
CSO to email animalmanagement@cgd.vic.gov.au
- Caller's name
- Caller's address
- Caller's phone number
- Description of issue, e.g. elderly or cannot leave house