The Annual rates period runs from 1 July to 30 June (Financial Year)
If paying via Council directly, instalment payments are due on these dates. These dates are also available via direct debit but need to sign up to Payble.
Go to mygreaterdandenong.com
Enter the BPay reference number (without the zeros at start).
Follow the prompts to make your payment via the secure payment portal.
BPay code: 8987
Reference number: the 7-digit number located on the back of your rates notice next to the BPay logo
CSO: The reference number is on the property under the Rates Tab.
My Greater Dandenong is Council's online portal that lets you:
As a property owner, you can register to see a full property history, including rates, animal registrations and more.
You can also use the portal to make more than one payment at a time, which saves you time.
Register now at mygreaterdandenong.com
NOTE: Properties with R & R debt recovery cannot enter into a flexible payment with Payble.
They need to contact R & R on Ph: 1300 556 863 to make arrangements.
1. The QR code is unique to each property, it's printed on their original statement. If they do not have a copy, you can send them one from Lane Print - Copy of the Rates Notice
2. The other option is to go to pay.greaterdandenong.vic.gov.au
Three times and then they will have to set it up again on pay.greaterdandenong.vic.gov.au
Payment options on Payble is:
Weekly
Fortnightly
Monthly
4 instalments 30th Sept, 31 Nov, 28th Feb and 31 Mar
The system will provide the number of payments depending on when they set it up and how much is owed to complete payment by 31st May 2024.
All rates will need to be paid by the 31st of May of each financial year via this method and it will include arrears.
If they need more time to pay, they should enter into a Rates arrangement directly with Council.
It depends on if they pay the full balance at Council or a part payment. If they pay the account off in full then,they will need to cancel Payble.
If they are paying an installment amount then no they don’t need to. All payment data is updated on Payble daily and their account will adjust accordingly with 12-hour - 24-hour timeframes.
Check the amount setup on the payment plan with Payble as they may have skipped a previous payment or missed a payment and the direct debit has adjusted itself. Customers will always get a text message advising them of the amount that will be debited and when so there should be no surprises, but if they do they email Council@cgd.vic.gov.au with evidence of additional payments.
Log onto the website pay.greaterdandenong.vic.gov.au and access your account. Then click the options link and make your change.
All trouble shooting isues
If the property is showing these recovery codes, you cannot set up a Payble arrangement
No, residents already set up in Payble, do not need to do anything. They will receive an SMS with their new payment amounts once the 2024/25 rates are determined and communicated to Payble.
Residents on 4 installment payments previously transitioned to Payable in 2022/2023. If they want to leave it as 4 payments, then they do not need to do anything, the new rates will just continue to be deducted.
Residents 9 installment payments
9-installment plan, resident were transitioned to Payble in 2022/2023. From July 1, 2024, the 9-installment option will no longer be available. These residents will be automatically switched to monthly payments.
If a resident does not want to switch to the monthly payment plan, they will need to contact the Council to cancel their current Payble account. Only the Council can process this cancellation. Afterward, they would need to register to Payble themselves.
Once a customer has been set up Payble, it make a day or two for it to be reflected on P&R.
Yes, you can set up payments for Rates via Payble even if you have arrears.
When you choose a weekly, fortnightly, or other payment option, Payble will calculate the total amount owing, including arrears.
If you proceed with the arrangement, interest on the arrears will not be charged.
You’ll receive your first Rates Notice by post or email, depending on your setup. No further notices will be sent, as they are just reminders. If you're paying via Payble direct debit, reminders aren't needed.
Payble sends SMS annually advising that Payble is rolling over.
Example 1
If they signed up to Payble last FY and did complete the plan, they will receive the below SMS:
"Notices for {address} will be issued soon.
Your previous payment plan will be automatically rolled over for this new notice.
This means your first {frequency} payment of {amount} will be deducted on {date}.
You can review, edit or cancel your payment plan via your Payble account. "
Complete plan – means all payments were made by direct debit as they set it up.
If they had signed up to a Payble account last FY but didn’t not complete it, they will receive the below message:
"Hi {name},
Your notice will be issued soon for {address}.
You can sign up to a new plan via Payble. "
Incomplete plan – means a payment or payments were made outside the direct debit plan, e.g. paid to customer service or Bpay. This is for both situations, where the account is zero before the start of the new financial year or not.
Go to postbillpay.com
Billpay code: 0321
Enter your reference number. It's the 14-digit number on the back of your rates notice next to the Post Billpay logo.
Enter the rest of your details and pay.
Telephone 13 18 16 to make a credit card payment. This is a 24-hour line. You can also pay via BPay using telephone banking.
Biller Code: 0321
Reference number: on the back of your rates notice.
Minimum payment: $1
Or
Call Council on 8571 1000 during business hours 8.30 am - 5.00 pm
Pay at Council's customer service centres
At any Australia Post Outlet