Rates Change of Name and Mailing Address Enquiry, Update a Property Title or Obtain a Copy of the Title

Mobile numbers and email address can be updated over the phone/counter after 2 step id verification

Change mailing address for Rates Notices

Customer Service cannot process a change of mailing address for Rates over the phone or in person

How to change the mailing address for Rates?

Customer to complete:

Online form

online form and upload the required proof documentation
At counters or by phone, email the online form link to the customer using the Outlook template.

Paper form

Change your name and address form
Only provide this form to the customer if they do not have a computer, phone or email.

Processing time for this change

It will be processed within 5-10 working days

Counter

If the paper form has been submitted

CSO:

Complete the office box on the form
Make sure the property number is written on the form.
Date stamp and Scan to Records
Advise the customer that they will receive an updated notice within 5-10 business days

Phone

We are unable to change mailing address for Rates over the phone. See process above

Change of property owner name - due to marriage or divorce or by deed poll

Customer Service cannot process a change of name for Rates over the phone

How to change the name of the property owner for Rates?

Property Owner to complete:

Online form (preferred method)

online form and upload the required acceptable proof documentation (see below)
At counters or by phone, email the online form link to the customer using the Outlook template.

Paper form

Change your name and address form and provide acceptable proof documentation
Only provide this form to the customer if they do not have a computer, phone or email.

Processing time for this change

If proof document mets criteria, it will be processed within 5-15 working days

What is acceptable proof documentation?

Copy of Deed Poll (change of name to what is on their birth certificate).
Copy of Certificate of Marriage
Copy of Title of property with the new name/s

How to change the title of a property

They need to submit:

Title record from Landata (previously known as The Titles Office) www.landata.online or contact 03 9102 0402
Advise them to contact Landata directly for further information on fees and processes

Or
Contact a Conveyancer or Solicitor to arrange a Notice of Acquisition. They will do all the paperwork to change the title and notify the Council.
The Council does not recommend conveyancers or solicitors, they will have to Google search. Customer Service staff are not permitted to Google for the customer and provide names as it will be seen as recommendations from the council.

Counter

If the paper form has been submitted

CSO:

Complete the office box on the form
Photocopy all documentation provided and write the property number on them.
If the customer has not provided the required documents, please advise them that all relevant documentation must be submitted before the request can be forwarded to Rates. Documents can be sent via email, posted to the Council, or in person at our centres
Date stamp and Scan to Records
Advise the customer that they will receive an updated notice within 5-10 business days

Phone

We are unable to change the mailing address for Rates over the phone. See process above

Adding or amending ratepayers name (not ownership name)

To add or change Ratepayer's details, the following documentation must be submitted:

Letter from the owner or managing agent authorising the ratepayer’s name to be added, removed or amended
Letter from a Government Agency managing a property on behalf of a client i.e. State Trustees

Counter

CSO:

Photocopy all documentation provided and write the property number on them.
If the customer has not provided the required documents, please advise them that all relevant documentation must be submitted before the request can be forwarded to Rates. Documents can be sent via email, posted to the Council, or in person at our centres
Date stamp and Scan to Records
Advise the customer that they will receive an updated notice

Phone

We are unable to process this request over the phone. see process above

Change of ownership due to death of property owner

The Council is notified of a property owner's death from Births, Deaths, and Marriages, we update the deceased owner's name to "Estate of (Deceased's Name)." This remains on our records until a title change is received.

Does the customer wish to notify the council of a deceased owner?

CSO:

Check the property on P&R via a property enquiry.
If the deceased owner has been updated to "Estate of," advise the customer that they do not need to do anything else.
If they want to remove the deceased person entirely, they need to change the title of the property. Check the next accordion for this process.

If the property has not been updated, they can either wait until we are notified by Births, Deaths and Marriages or do the following:

Email a copy of the Death Certificate with:

Deceased owner's details
Property address
Their contact details (phone and email)

Or

Bring a copy of the Death Certificate to the Customer Service Centre with a note providing:

Deceased owner's details
Property address
Their contact details (phone and email)

Processing time for this change

After it's processed, they will receive an updated notice within 5-10 business days

Counter:

CSO:

Photocopy all provided documentation and write the property number on each copy.
If the customer has not provided the required documents, please advise them that all relevant documentation must be submitted before the request can be forwarded to Rates. Documents can be sent via email, posted to the Council, or in person at our centres
Date stamp and Scan to Records

How to change the title of a property due to the death of the owner

Customer to submit:

Title record from Landata
www.landata.online or contact 03 9102 0402
Advise them to contact Landata directly for further information on fees and processes

Or
Contact a Conveyancer or Solicitor to arrange a Notice of Acquisition. They will do all the paperwork to change the title and notify the Council.
The Council does not recommend conveyancers or solicitors, they will have to Google search. Customer Service staff are not permitted to Google for the customer and provide names as it will be seen as recommendations from the council.

NOTE: A copy of the Will or any document other than the change of title is not acceptable for this process. If they are having issues with probate, they need to resolve those matters and then provide a change of title.

Processing time for this change

After it's processed, they will receive an updated notice within 5-10 business days

Counter:

CSO:

Photocopy all documentation provided and write the property number on them.
If the customer has not provided the required documents, please advise them that all relevant documentation must be submitted before the request can be forwarded to Rates. Documents can be sent via email, posted to the Council, or in person at our centres
Date stamp and Scan to Records

Error on Rates Notices other than the above items

Spelling mistakes on rates notices

CSO:

Email propertyrevenueadmin@cgd.vic.gov.au with the customer's name, property number and contact number and what the error is on the notice

The property owner can email council@cgd.vic.gov.au and advise of the error.

How to Update a Property Title or Obtain a Copy of the Title

They need to submit:

Title record from Landata (previously known as The Titles Office) www.landata.online or contact 03 9102 0402
Advise them to contact Landata directly for further information on fees and processes

Or
Contact a Conveyancer or Solicitor to arrange a Notice of Acquisition. They will do all the paperwork to change the title and notify the Council.
The Council does not recommend conveyancers or solicitors, they will have to Google search. Customer Service staff are not permitted to Google for the customer and provide names as it will be seen as recommendations from the council.