Replacement Parking Permits and Air Key Devices for Walker Street and Balmoral Ave Receipt

Multi-deck Damaged, Lost or Missing Permits fee

Name Standard fee
Replacement of Lost and Damaged Air Key Devices $128
Name Standard fee
Multi-deck Damaged, Lost or Missing Permits fee $10.00

Replacement permits for Walker Street carpark

Customer Service can replace reprint replacement for the following permits:

  • Walkgen (general)
  • WalkResv (reserved)

Damaged permits

Replacement of permit is free of charge if the damaged permit is provided. If not, follow the process for lost permits, a fee will apply.

CSO: 

  1. Go to 'Property and Rating' and locate permit number via Application Process or permit holders name and then association. If you are unable to locate, contact Parking Permit admin for assistance
  2. Go to the Event List, question: What action is required?
  3. Select Reprint Car Parking Permit 
  4. Print replacement permit on the permit stationery
  5. Dispose of damaged permit

Lost or stolen permits

  • Do not email the statutory declaration to the customer.
  • Advise the customer to present in person at one of our centres to obtain a physical replacement permit.
  • We will provide them with the stat dec at that time. 

CSO: 

  1. Provide stat declaration (*Customer Service Officers have been approved to witness this stat dec. See process below )
    statutory declaration parking permits 
  2. A fee is applicable for lost permits
  3. Go to 'Property and Rating' and access the permit via Application Process Enquiry
  4. Access the permit via permit number or permit holders name via saved search
    Instructions - how to renew using the permit number
    Instructions - How to locate the permit via permit holders name
  5. Go to the Event List and select the action, replace permit 
  6. Receipt fee to GL - /FINMDWalker
  7. Complete office box on page 2 of the stat dec and scan to CS Support
  8. Print replacement permit on the permit stationery

Customer Service process to witness statutory declarations

Customer service to witness and sign the following statutory declaration ONLY. 

  • Missing bins
  • Missing parking permits 
  • Missing access card for Walker Street

The criteria for a Customer Service staff member to sign:

  • Permanent employees with 5 or more years of continuous service with a Council. 
    (*If you do not meet the criteria, ask your Centre Supervisor to sign or a staff member in the Call Centre. If none of the people you work with meet the criteria, the customer will need to select another option for who can sign).

Ready to sign?

  1. Field: Declared by: Customer who's named on the stat dec to sign here in front of you.  
  2. CSO: Complete the sections highlighted in yellow.
  3. Important: Date stamp as this then completes the other fields in the form. Make sure you can see the date and centre when you stamp the document

     

      Lost, damaged or faulty Air Keys for Walker Street carpark 

      CSO:

      • Follow the process below 

      Faulty or Damaged Air Keys for Walker Street

      Customer: 

      • Must present in person to DCSC for Walker Street carpark to receive a replacement

      Fee:

      We do not charge for a replacement if the permit holder can hand in the Air Key is damaged or faulty 
      If they can't then, a fee will be charged. CSO to go to the lost permit process.

        CSO:

        • Go to 'Property and Rating' and access the permit via Application Process Enquiry
        • Access the permit via permit number or permit holder name and then the association
          Instructions - How to locate the permit via the permit holder's name
        • Contact Parking Permit Admin, Bev or Vicki will provide a replacement, and ask the customer to wait a few minutes while this is done. If they cannot wait, they return when they have more time.

        Lost, missing, stolen Air Key Device for Walker Street carpark

        Customer: 

        • Must present in person to DCSC
        • They need to complete stat declaration (*Customer Service Officers have been approved to witness this stat dec. See process below)
        • statutory declaration parking permits 
        • A fee is applicable 

        CSO: 

        1. Go to 'Property and Rating' and access the permit via Application Process Enquiry using the permit number or Name Search and check the association to that person
        2. Receipt fee to GL - /FINMDWalker 
        3. If in-person: Advise the customer to have a seat and wait a few minutes while you organise the replacement
          If over the phone: Advise the customer to come to present to the relevant centre depending on the carpark. This process can be down over the phone.
        4. Contact Parking Permit Admin, Bev or Vicki will provide a replacement AirKey

        Customer Service process to witness statutory declarations

        Customer service to witness and sign the following statutory declaration ONLY. You are not authorised to sign any other stat decs or documents. 

        • Missing bins
        • Missing parking permits 
        • Missing access card/Air Keys for Walker Street and Balmoral Ave

        The criteria for a Customer Service staff member to sign:

        • Permanent employees with 5 or more years of continuous service with a Council. 
          (*If you do not meet the criteria, ask your Centre Supervisor to sign or a staff member in the Call Centre. If none of the people you work with meet the criteria, the customer will need to select another option for who can sign).

        Ready to sign?

        1. Field: Declared by: Customer who's named on the stat dec to sign here in front of you.  
        2. CSO: Complete the sections highlighted in yellow.
        3. Important: Date stamp as this then completes the other fields in the form. Make sure you can see the date and centre when you stamp the document

           

            Replacement permits for Balmoral Ave carpark

            Resident permit at Balmoral Ave carpark permits 

            Customer Service Officers CANNOT replace permits with the following description:

            Other permits at Balmoral Ave

            Customer Service Officers canreplace reprint replacement permit for the following permits:

            • BalGen (general)
            • BalResv (reserved)
            • BalTWK (Trader/Worker) permits at Balmoral Ave Springvale carpark

            Damaged permits

            Replacement of permit is free of charge if the damaged permit is provided. If not, follow the process for lost permits. A replacement fee will apply.

            CSO: 

            1. Go to 'Property and Rating' and locate permit number via Application Process or permit holders name and then association. If you are unable to locate, contact Parking Permit admin for assistance
            2. Go to the Event List, question: What action is required?
            3. Select Reprint Car Parking Permit 
            4. Print replacement permit on the permit stationery
            5. Dispose of damaged permit

            Lost or stolen permits

            • Do not email the statutory declaration to the customer.
            • Advise the customer to present in person at one of our centres to obtain a physical replacement permit.
            • We will provide them with the stat dec at that time. 
               

            CSO: 

            1. Provide stat declaration (*Customer Service Officers have been approved to witness this stat dec. See process below )
              statutory declaration parking permits 
            2. A fee is applicable for lost permits
            3. Go to 'Property and Rating' and access the permit via Application Process Enquiry
            4. Access the permit via permit number or permit holders name via saved search
              Instructions - how to renew using the permit number
              Instructions - How to locate the permit via permit holders name
            5. Go to the Event List and select the action, replace permit 
            6. Receipt fee to GL - /FINMD-8 Balmoral 
            7. Complete office box on page 2 of the stat dec and scan to CS Support
            8. Print replacement permit on the permit stationery

            Customer Service process to witness statutory declarations

            Customer service to witness and sign the following statutory declaration ONLY. You are not authorised to sign any other stat decs or documents. 

            • Missing bins
            • Missing parking permits 
            • Missing access card/Air Keys for Walker Street and Balmoral Ave

            The criteria for a Customer Service staff member to sign:

            • Permanent employees with 5 or more years of continuous service with a Council. 
              (*If you do not meet the criteria, ask your Centre Supervisor to sign or a staff member in the Call Centre. If none of the people you work with meet the criteria, the customer will need to select another option for who can sign).

            Ready to sign?

            1. Field: Declared by: Customer who's named on the stat dec to sign here in front of you.  
            2. CSO: Complete the sections highlighted in yellow.
            3. Important: Date stamp as this then completes the other fields in the form. Make sure you can see the date and centre when you stamp the document

               

                Lost, damaged or faulty Air Keys for Balmoral Ave carpark 

                Replacing Airkeys for other permits resident permit at 8 Balmoral Ave carpark

                CSO:

                For Parkingpermit Admin use only

                If the replacement is related to permits with the following description:

                • BalResi- RESIDENT PERMITS 

                CSO:

                • The Airkeys for this permit is not issued by Council, they need to contact MBCMWaverley - the body corporate on ph: 9560 2699 for replacement. 
                Contact Details
                The City of Greater Dandenong
                8571 1000
                council@cgd.vic.gov.au