The community infrastructure levy (PDCIL) is a financial contribution made by the property owner or developer toward local infrastructure which is required to meet the future needs of the community in areas where the levy applies. This levy is a one-off payment and is subject to any CPI changes on 1 July each year which must be paid before a building permit is issued.
Where does the levy apply?
Currently, the levy applies to the Keysborough South residential development area only.
The CIL charge has to be created before we can receipt payment. If the customer presents and a charge has not been created then follow this process first.
Step 1
Centre Supervisor:
- Create the charge and take payment.
If there is no Supervisor on the day or if you're in the Call Centre
CSO:
Advise the customer that we are not able to resolve on the day. You will refer the details to the relevant area and they will email the invoice for payment.
If they don't have email, they will receive a call to pay over the phone.
Now:
Email the following details to zzcssupport@cgd.vic.gov.auwith CIL in the subject line
- Payee's name (Note: If payee is calling to pay on behalf of a company, use company name)
- Payee's current address for invoicing purposes
- Address of the property associated with the PDCIL
- Contact phone number
- Contact Email
Keysborough South Maintenance Levy
Counter - payment with invoice
Centre Supervisor:
- Create the charge and take payment.
If there is no Supervisor on the day
CSO:
Advise the customer that we are not able to resolve on the day. You will refer the details to the relevant area and they will email the invoice for payment.
If they don't have email, they will receive a call to pay over the phone.
Now:
Email the following details to zzcssupport@cgd.vic.gov.auwith CIL in the subject line
- Payee's name (Note: If payee is calling to pay on behalf of a company, use company name)
- Payee's current address for invoicing purposes
- Address of the property associated with the PDCIL
- Contact phone number
- Contact Email
If a customer presents with an invoice:
CSO:
- Receipt via Rams using the application number(Payment Methods)
- Issue receipt number to customer
Phone - with invoice
CSO:
Email the following details to zzcssupport@cgd.vic.gov.auwith CIL in the subject line
- Payee's name (Note: If payee is calling to pay on behalf of a company, use company name)
- Payee's current address for invoicing purposes
- Address of the property associated with the PDCIL
- Contact phone number
- Contact Email
What happens after you email?
- CS Support or Supervisors will create a charge will be created and the invoice emailed to the customer. They can pay by calling 8571 1000 or pay online at greaterdandenong.vic.gov.au
CSO:
- Receipt via Rams using the application number(Payment Methods)
- Issue receipt number to customer
CS Support/Supervisors
Support Officer:
Action: Whoever is free to process the charge
- Forward the email back to ZZCSSupport advising you will be processing it
- Delete the original email
- Process and email invoice to Customer using the template below
- Then delete the email advising you will be processing it
Add Template in MS Outlook,
Subject Line : Community Infrastructure Levy (CIL)
Hi,
Attached is the invoice to pay the Community Infrastructure levy for your property.
You can pay by calling Council on 8571 1000 or pay online at mygreaterdandenong.com
Under Online Payments go to Permit/Application Payment option
Thanks
Officer