Springvale Hub and Parkmore Counters:
All new applications lodged to be scanned to Records
Payment cannot be taken without an invoice. Advise customer that Planning and Design Department will contact them and send an invoice.
Dandenong Counter:
All new application enquiries at Dandenong counter to be directed to Level 3.
Payment cannot be taken without an invoice. Once they receive an invoice, the customer can return to pay at the Counter.
Counter
CSO:
- Go to 'Property and Rating' and receipt invoice to Rams or Certs (non cash transactions)
- Issue receipt to the customer
- File invoice with daily cutoffs
CSO:
- Go to 'Property and Rating' and receipt invoice to Rams or Certs
- Print receipt in mail format
- Attach the receipt to the invoice
- Black out credit card details and leave in the tray for pick up by Building (if the credit card declines, still black out the card details but place a note to the Building staff to follow up with the customer to obtain new credit card details)
Phone
CSO:
- Go to 'Property and Rating' and receipt invoice to Rams or Certs
- Issue receipt number to customer