Property Information Receipt

Springvale Hub and Parkmore Counters: Payment cannot be taken without the invoice

All new applications lodged to be scanned to Records. Advise customers that the Building Department will contact them and send an invoice.

Dandenong Counter: Payment cannot be taken without the invoice

All new application enquiries at Dandenong counter to be directed to Level 3. Once they receive an invoice, the customer can return to pay at the Counter.

Processing times:

Standard requests processed in 7 business days.
Fast Track request processed in 24 hours from the time of payment

Property Information Requests Fees

Name	Lodgement Fee	Description
Property Information Request - Part 1	$48.80	Part (1) (A, B and C) Details of any permit or certificates of final inspection issued in the preceding 10 years Details of any current statement issued under Regulation 64 (1), 231 (2) these Regulations. Details of any current notice or orders issued under these Regulations
Property Information Request - Part 2	$48.80	Part (1) (A, B, C, D, E and F) Details of the building or land in an area subject to flooding, attack by termites, bush fire prone, significant snowfalls or designated works/land.
Property Information Request - Part 3	$48.80	Mandatory inspection approval dates (Owner, mortgagee or building practitioner applications only)
Property Information Request (Fast track)	$195	Fast Track – 51 (1) and (2)

Counter

CSO:

Go to 'Property and Rating' and receipt invoice to Rams or Certs (Payment Methods)
Provide receipt to customer
File invoice with daily cutoffs

Mail

CSO:

Go to 'Property and Rating' and receipt invoice to Rams or Certs
Print receipt in mail format
Attach the receipt to the invoice
Black out credit card details and leave in the tray for pick up by Building (if the credit card declines, still black out the card details but place a note to the Building staff to follow up with the customer to obtain new credit card details)

Phone

CSO:

Go to 'Property and Rating' and receipt invoice to Rams or Certs
Issue receipt number to customer