Incoming items/deliveries at Customer Service Centre's

What to do with items and deliveries at centres?

Dandenong Customer Service Centre

The courier delivers an item

Before accepting the item, verify if the person or department named on the item is with this council.

What happens next?

CSO:

Record item on the sheet
Incoming Record Sheet
Contact the staff member or department to pick it up. If you call and they don't answer, you must email them to advise the item is at Customer Service.

Note:

We only hold the item at the center till the next working day. Then it will be sent to Records via internal mail.
If the staff member is unable to pick up themselves, they can ask another staff member to pickup for them

The person presents to pick up on the day

CSO:

Hand over the item and update the entry on the sheet as collected, enter the name of the person who picked up the item

End-of-day process

Scan the incoming sheet to CSSupport

The person advises they can't pick up until the next working day

CSO:

Update the incoming sheet (will pick up the next day)
Keep the sheet and item till the next day.

End-of-day process

Keep incoming sheet until the next day (do not scan to CSSupport)

The next day when the person picks up the item or if they don't pick up

Update the sheet if they pickup or don't pickup the item and scan CSSupport
File the sheet in the daily cutoff envelope

If the person does not pick item at all

CSO:

Update the incoming sheet, sent to Records
Send the item to Records via mail bag for distribution to that person
Note: If the item is too big for the bag, then call Records to pick up from Customer Service

End-of-day process

Scan incoming sheet to CSSupport and file it in the daily cutoff envelope

Parkmore Centre and Springvale Community Hub

CSO:

Record the item on the incoming sheet
Springvale weekly item sheet and Parkmore weekly item sheet
Place the item in the internal mailbag to send to Records.
Note: if the item is too large to fit in the mailbag, let the courier know at the time of pick up.

End of week process, on a Friday

Scan sheet on Friday or end of the working week to CSSupport
File in cut offs envelope with all the end-of-day work.

Items for RMBL - located on Level 5

RMBL is located on level 5, they are Council tenants. Advise the courier to take it up and ring their door buzzer. If they have newspapers delivered at our counter, call them on Phone: 9213 5700 to pick up.

Esky’s with samples

Contact the relevant department to pick up and record the incoming sheet.

Vaccine deliveries

The vaccines are not to be left at Counter, Contact Immunisation Enquires and send the courier up to level 4

Sharp (syringe) container deliveries

Delivery containing sharp syringe containers will be delivered to the Dandenong Customer Service Centre from Sharp Containment.

CSO:

Check the delivery docket, to see who ordered the boxes.

Is the delivery for?

Customer Service

CSO:

Advise the delivery drivers to park in the Dandenong Civic basement carpark.
Then call Gus or Gavin to advise them of the delivery, they will meet the driver in the carpark

Immunisation Team

CSO:

Advise the driver to bring the box up to the Customer Service Centre foyer. Place near the counter.
Do not ask for the boxes to be brought into the secure customer service area.
Call Immunisation enquiries to arrange pickup from the front counter

Council News Magazines

If you receive delivery of Council News magazine, treat it as a delivery for Media and Communication.

Contact them to come and collect from Customer Service. If you need to email, send to media@cgd.vic.gov.au