Renewals will be sent and the business owner is required pay, sign and return forms to Council. Payment can be receipted with or without the renewal forms.
If they have provided a renewal form:
CSO:
- Check that form is signed by the applicant
If the form has not been provided:
CSO:
- Go to 'Property and Rating' via the business name or property address via associations to locate the registration
- Advise the customer they must return the renewal back to Council signed and with the receipt number written on the form.
Counter
CSO:
- Go to 'Property and Rating' via Source Code 9 and using the F - Food Registration number (Payment Methods)
- Issue receipt to the customer
- Complete the office box on the form if provided, if not complete pay-in-slip
- Scan renewal form to Records
CSO:
- Go to 'Property and Rating' via Source Code 9 and using the F - Food Registration number (Payment Methods)
- Issue receipt to the customer
- Complete the office box on the renewal form
- File with daily cutoffs
Phone
CSO:
- Go to 'Property and Rating' via Source Code 9 and using the F - Food Registration number (Payment Methods)
- Issue receipt if requested
- Advise the customer to returned the signed renewal to Council and write the receipt number on the form