Renewals will be sent to the business owner. They are required to pay, sign and return forms to Council. Payment can be receipted with or without the renewal form.
Renewals are sent out in mid-November and electronically only.
Renewal periods are from 1 January to 31 December and pro rata (6 monthly renewals) are from 1st of July
If they have provided a renewal form:
CSO:
- Check that form is signed by the applicant
If the form has not been provided:
CSO:
- Go to 'Property and Rating' via the business name or property address via associations to locate the registration
- Advise the customer they must return the renewal back to Council signed and with the receipt number written on the form.
Counter
CSO:
- Go to 'Property and Rating' via Source Code 9 and using the H - Health Registration number (Payment Methods)
- Issue receipt to the customer
- Complete the office box on the form if provided, if not complete pay-in-slip
- Scan to Records
CSO:
- Go to 'Property and Rating' via Source Code 9 and using the H - Health Registration number (Payment Methods)
- Issue receipt to the customer, if requested
- Complete the office box on the renewal form
- File with daily cutoffs
Phone
CSO:
- Go to 'Property and Rating' via Source Code 9 and using the H - Health Registration number (Payment Methods)
- Important step: provide receipt number to the customer, they need to return the signed renewal to Council and write the receipt number on the form