Pet Registration - Change of Animal Address

CSO:

1. Check change of details form has been completed correctly
2. Write the existing animal ID number on the form
3. Date stamp /document/s and initial
4. Note: Do not stamp processed
5. Scan to Records

Cannot be processed over the phone. They will need to submit an application

• By mail
• Email to council@cgd.vic.gov.au
• In person

CSO:

1. Retrieve animal records to identify if you are speaking to the owner of the animal.
   If in-person: check the photo ID of the pet owner. If no photo ID, then follow the phone process of identification

How to identify the owner:

• Go to 'Property and Rating' and search via animal ID or address where the animal lives
• Ask the customer to confirm the details of ownership.
• Also confirm with they know some of the details of the animal, like the name of the pet, breed, colour, etc
  They only need to answer 2 questions correctly.

After you are satisfied you are speaking with the owner of the pet

Then:

1. Change the status on the animal record to Moved
2. Enter a memo using Memo type AniNotes. The memo should note which council the animal has moved to and complete any of the mandatory fields

Refund:

We do not offer refund if transferring to another Council but they can check with the other council if they will need to pay a registration with them.
If they have a receipt and wish to submit that to the other council as proof of payment. If the other council requires confirmation from us, then email CAAdmin@cgd.vic.gov.au to provide something in writing to the customer.

Fee: this will be determined by Reg Services when they liaise with the customer.
 

Request for copy of animal documents

Request for a copy of documents related to pet registrations, e.g microchipping or desexing certificate 

Go to the relevant page for this process and fee