Counter
CSO:
- Retrieve animal records. Go to 'Property and Rating' and search via animal id or address where the animal lives
- Ask the customer to confirm the details of ownership. Also confirm with they know some of the details of the animal, like the name of the pet, breed, colour, etc
- After you are satisfied you are speaking with the owner of the pet, go to the animal record and make the changes
- If they have provided a form or letter, stamp and scan to Records
Phone
CSO:
- Retrieve animal records. Go to 'Property and Rating' and search via animal id or address where the animal lives
- Ask the customer to confirm the details of ownership. Also confirm with they know some of the details of the animal, like the name of the pet, breed, colour, etc
- After you are satisfied you are speaking with the owner of the pet, go to the animal record and make the changes